Return Policy
Return Policy for Gocrafts
At Gocrafts, we are committed to ensuring our customers love the items they purchase. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You can return your item within 30 days of the original purchase date. Items returned must be in the same condition in which they were received, unused, and in their original packaging. Proof of purchase is required for all returns.
Non-returnable Items
Please note that certain items are not eligible for returns, including:
- Custom-made or personalized items
- Sale items or products purchased during promotional events
- Gift cards
- Downloadable software products
Return Process
To initiate a return, please email us at returns@gocrafts.net with your order number, details about the product you would like to return, and the reason for the return. We will provide you with instructions on where to send returned goods. Customers are responsible for paying the shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
If you need to exchange an item for the same item, send us an email at exchanges@gocrafts.net and send your item to the address we provide. The same return conditions apply.
Restocking Fee:
Please note that some products return may cost a 15% restocking fee depending on the reason selected for return.
Contact Us
If you have any questions on how to return your item to us, contact us at returns@gocrafts.net.
Please note that this policy may be updated or modified, and all changes will be posted on our website. Be sure to check back regularly for updates.